Privacy Policy
How we collect, use, and protect your personal information
Last updated: 5 November 2025
D Hall Plant Hire & Groundworks Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Company: D Hall Plant Hire & Groundworks Ltd
Location: Liskeard, Cornwall, UK
Phone: 07815586876
Email: mail@dhallplant.com
Website: https://dhallplant.com
1. What Data We Collect
Personal Information
When you contact us or request a quote, we may collect:
- Name and contact details (email address, phone number)
- Postal address or project location
- Business name (if applicable)
- Project details and service requirements
- Communication preferences
Technical Data
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or source
- Cookies and similar tracking technologies (see our Cookie Policy)
2. How We Use Your Data
We use your personal data for the following purposes:
Service Delivery
To provide quotes, deliver plant hire and groundworks services, and communicate about your project.
Contract Administration
To manage bookings, process payments, and fulfill contractual obligations.
Customer Support
To respond to enquiries, provide customer service, and resolve issues.
Marketing Communications
To send you information about our services, promotions, and news (only with your consent or legitimate interest).
Website Improvement
To analyse website usage, improve functionality, and enhance user experience.
Legal Compliance
To comply with legal obligations, including health and safety requirements and tax laws.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to fulfill our contract with you or take pre-contractual steps.
Legitimate Interest
Processing necessary for our legitimate business interests (e.g., marketing, website analytics).
Consent
Where you have given explicit consent (e.g., marketing emails). You can withdraw consent at any time.
Legal Obligation
Processing necessary to comply with legal requirements (e.g., health and safety, tax, accounting).
4. Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business:
- Email service providers (for sending communications)
- Website hosting providers (for hosting our website)
- Analytics services (e.g., Google Analytics - see our Cookie Policy)
- Payment processors (if applicable)
- Professional advisors (accountants, lawyers, insurance providers)
- Subcontractors (where necessary for service delivery)
All third-party service providers are required to protect your data and only use it for specified purposes. We ensure appropriate contracts are in place to maintain data security.
5. Data Retention
We retain your personal data only for as long as necessary:
Active Customers
Data retained for the duration of our business relationship plus 6 years for legal and accounting purposes.
Quote Requests
Enquiry data retained for up to 2 years unless you become a customer.
Marketing Data
Retained until you unsubscribe or withdraw consent.
Website Analytics
Anonymized data retained for up to 26 months (Google Analytics default).
After the retention period, we securely delete or anonymize your data unless we are legally required to keep it longer.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration:
- Secure website hosting with SSL/TLS encryption (HTTPS)
- Access controls and password protection
- Regular security updates and monitoring
- Staff training on data protection
- Secure email communications
- Regular backups and disaster recovery procedures
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restrict
Request restriction of processing in certain circumstances.
Right to Portability
Request transfer of your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us:
Email: mail@dhallplant.com
Phone: 07815586876
We will respond to your request within one month. If your request is complex, we may extend this by two months and will inform you of any delay.
8. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve user experience and analyse website traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
9. International Transfers
Your data is primarily stored within the United Kingdom. If we transfer data outside the UK (e.g., to third-party service providers), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the UK government.
10. Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Complaints & Supervisory Authority
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your personal data, please get in touch: